Complete terms governing your use of hoki11's gaming platform and services. Please read carefully.
Welcome to hoki11. By accessing, registering an account, or using any services provided by hoki11 (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (the "Terms"), our Privacy Policy, and our Responsible Gaming policy. These Terms constitute a legally binding agreement between you (the "User," "Player," or "you") and hoki11 (the "Company," "we," "us," or "our").
If you do not agree with any part of these Terms, you must immediately cease using the Platform and not register an account. Continued use of hoki11 following any amendments to these Terms constitutes your acceptance of such changes. We reserve the right to modify these Terms at any time, and it is your responsibility to review them periodically. Material changes will be communicated via email or platform notification.
These Terms apply to all aspects of your relationship with hoki11, including but not limited to: account registration and verification, deposits and withdrawals, gameplay across all product categories (casino games, live dealer tables, sports betting, togel lottery draws, crash games), bonus promotions, dispute resolution, and account closure procedures.
For purposes of these Terms, the following definitions apply:
You must be at least 21 years of age to register an account or use hoki11 services. Underage gambling is strictly prohibited and violates Indonesian law.
To use hoki11, you must meet all of the following requirements:
The following individuals are strictly prohibited from using hoki11:
We reserve the right to request proof of age and identity at any time. Failure to provide requested documentation within 30 days will result in account suspension and forfeiture of any Balance. If we discover you were underage at the time of registration, your Account will be immediately closed, all wagers voided, and funds (excluding winnings) returned.
To register an account with hoki11, you must provide accurate personal information including your full legal name (as it appears on your Indonesian identity card or passport), date of birth, residential address, valid email address, and mobile phone number. You may only register one Account per person. Multiple accounts, duplicate accounts, or accounts shared with other persons are strictly prohibited and will result in closure of all accounts and forfeiture of balances.
hoki11 is required by licensing regulations and anti-money laundering laws to verify the identity of all account holders. You must complete KYC verification before your first withdrawal or upon our request. Verification typically requires:
KYC verification is typically processed within 1-24 hours. Withdrawals are suspended until verification is complete. Providing false or fraudulent documents will result in immediate account closure and reporting to relevant authorities.
You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your account details with any third party. We recommend using a strong, unique password and enabling two-factor authentication if available. You must notify us immediately if you suspect unauthorized access to your Account. hoki11 is not liable for any losses resulting from unauthorized use of your Account due to your failure to safeguard your credentials.
We reserve the right to suspend or terminate your Account at our sole discretion if we believe you have violated these Terms, engaged in fraudulent activity, abused bonuses, or if required by legal or regulatory authorities. You may request voluntary account closure at any time by contacting customer support. Upon closure, any remaining Balance (excluding bonus funds and winnings derived from fraudulent activity) will be returned to you following completion of all pending wagering requirements and verification procedures.
You may deposit funds into your hoki11 Account using any of our approved payment methods, including Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits must be made from a payment source registered in your own name. Deposits from third-party accounts will be rejected and returned. Minimum deposit amounts vary by payment method and are displayed during the deposit process. There is no maximum deposit limit unless specified by your chosen payment provider.
Deposits are processed instantly in most cases. If your deposit does not appear in your Account Balance within 15 minutes, contact customer support with your transaction reference number. hoki11 does not charge deposit fees, though your bank or e-wallet provider may impose their own transaction charges.
You may request a withdrawal of your Account Balance at any time, subject to the following conditions:
Most withdrawals are processed within 15 minutes to 24 hours. Bank transfers typically arrive within 1-3 business hours depending on your bank's processing times. E-wallet withdrawals are usually instant. hoki11 does not charge withdrawal fees for the first three withdrawals per month; subsequent withdrawals may incur a nominal processing fee of 1-2% depending on the payment method.
hoki11 is committed to preventing money laundering and terrorist financing. We employ sophisticated transaction monitoring systems and may request additional documentation or information regarding the source of deposited funds, especially for large or unusual transactions. Suspicious activity will be reported to relevant Indonesian financial authorities as required by law.
hoki11 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration periods. Bonus terms are clearly stated in each promotion's description and must be read carefully before claiming.
Bonuses are intended for recreational players only. Bonus abuse, including but not limited to creating multiple accounts to claim the same bonus, using betting patterns designed solely to complete wagering requirements, or colluding with other players, is strictly prohibited and will result in bonus forfeiture, voiding of associated winnings, and account closure.
Most bonuses carry wagering requirements (also called playthrough or rollover requirements) that must be completed before any bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x bonus). Only real-money wagers contribute toward wagering requirements. Different games may contribute at different rates: slots typically contribute 100%, table games may contribute 10-20%, and some games may not contribute at all. Specific contribution rates are listed in each bonus's terms.
When playing with an active bonus, you are typically restricted to a maximum bet of Rp 50,000 per spin/hand/bet until all wagering requirements are completed. Exceeding the maximum bet limit may void the bonus and any associated winnings. This restriction is in place to prevent bonus abuse strategies.
All bonuses and their associated wagering requirements must be completed within the specified validity period, typically 30 days from the date of bonus activation. Expired bonuses and any remaining bonus balance will be automatically removed from your Account. Extensions are not granted except in cases of documented technical issues.
All gameplay on hoki11 is governed by the specific rules of each individual game, which are available within the game interface or upon request from customer support. By placing a wager, you accept the rules of that game. Game outcomes are determined by certified Random Number Generators (RNG) for digital games, or by licensed live dealers for live casino games. All game results are final and cannot be altered once the round is complete.
Sports betting markets are settled based on official results as determined by the relevant sports governing body or official data provider. If a match is postponed, suspended, or abandoned, bets will be voided unless the match is completed within 48 hours of the original scheduled start time (or as specified in sport-specific rules). Settlement of disputed markets follows industry-standard practices and the decision of hoki11's trading team is final.
Togel (numbers lottery) bets are settled based on official draw results from the relevant lottery authority (Singapore Pools, Hong Kong Jockey Club, etc.). Draw results are independently verified and published on our Platform immediately following each draw. In the rare event of a draw cancellation or postponement by the lottery authority, all bets on that draw will be voided and stakes returned.
The following activities are strictly forbidden and will result in immediate account closure, forfeiture of balance, and potential legal action:
If you experience a disconnection during gameplay due to internet connectivity issues, the game round will continue and be settled according to the game's rules. For slot games, the result is determined when you click spin, not when the reels stop. For live casino games, the dealer will complete the round according to standard procedures. You can review completed game outcomes in your transaction history. hoki11 is not liable for losses caused by player-side internet or device failures.
All content on the hoki11 Platform, including but not limited to text, graphics, logos, images, software, game interfaces, and audiovisual elements, is the property of hoki11 or our licensed content providers and is protected by Indonesian and international copyright, trademark, and intellectual property laws. The hoki11 name, logo, and all related marks are trademarks owned by hoki11.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Platform content without our express written permission. Unauthorized use may result in civil and criminal penalties.
The hoki11 Platform is provided on an "as is" and "as available" basis. While we strive to maintain 99.9% uptime and error-free operation, we do not warrant that the Platform will be uninterrupted, secure, or free from bugs or technical issues. To the fullest extent permitted by Indonesian law, hoki11 disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
hoki11's liability to you for any claim arising from your use of the Platform is limited to the amount you have deposited into your Account during the three months immediately preceding the claim, or Rp 1,000,000, whichever is lower. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
We are not responsible for losses caused by factors outside our reasonable control, including internet or telecommunications failures, power outages, natural disasters, government actions, labor disputes, or third-party service provider failures. You acknowledge that online gaming inherently involves risk of loss, and you participate entirely at your own risk.
If you have a complaint or dispute regarding any aspect of hoki11's services, you must first contact our customer support team via live chat or email at [email protected]. We will make reasonable efforts to resolve your complaint within 5 business days. If we cannot resolve the issue to your satisfaction through our internal procedures, you may escalate the matter to our senior management team.
All disputes arising from or relating to these Terms or your use of hoki11 shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any legal proceedings must be brought in the competent courts of Jakarta, Indonesia, and you irrevocably submit to the exclusive jurisdiction of those courts.
hoki11 is committed to promoting responsible gaming and providing a safe entertainment environment. We offer comprehensive responsible gaming tools including deposit limits, loss limits, session time limits, reality-check reminders, and self-exclusion options ranging from 24 hours to permanent closure. These tools can be accessed through your account settings at any time.
If you feel your gambling is becoming problematic or causing financial, emotional, or relationship difficulties, please seek help immediately. Contact our support team to activate self-exclusion, or consult with professional problem gambling support organizations. Remember: gaming should be entertainment, never a source of income. Only gamble with money you can afford to lose.
For detailed information on responsible gaming practices and available support resources, please visit our dedicated Responsible Gaming page.
hoki11 reserves the right to modify, amend, or update these Terms at any time to reflect changes in our services, legal or regulatory requirements, or industry best practices. Material changes will be communicated via email to your registered address and/or by prominent notice on the Platform. Continued use of hoki11 following such notification constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically. The "Last Updated" date at the top of this document indicates when these Terms were last revised.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact hoki11 customer support:
Our Indonesian-speaking support team is available 24 hours a day, 7 days a week to assist with any questions or concerns.
By creating an account and using hoki11, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. You acknowledge that you are at least 21 years of age, legally permitted to participate in online gaming in your jurisdiction, and accept full responsibility for your gaming activity. If you do not agree with these Terms, you must not use the Platform.
All game outcomes are determined by certified RNG technology and verified by independent testing laboratories.
No hidden clauses or confusing legal jargon. Our terms are written in plain language for your understanding.
Indonesian-speaking support team available around the clock to answer questions about these terms.
Your data and transactions are protected with bank-grade 256-bit SSL encryption technology.
Our comprehensive FAQ section covers common questions, or review our other policies for complete transparency about how hoki11 operates.