hoki11 Privacy Policy

1. Overview and Scope

This Privacy Policy ("Policy") explains how hoki11 ("we," "us," or "our"), operator of the gaming platform accessible at hoki11.cam, collects, processes, stores, and protects the personal information of users ("you," "your") who access or register on our Platform. This Policy applies to all interactions with hoki11, including account registration, deposits and withdrawals, gameplay, customer support communications, and any other use of our services.

hoki11 is committed to safeguarding your privacy and ensuring that your personal information is handled in a responsible, transparent, and lawful manner consistent with applicable data protection laws and principles, including the Personal Data Protection Law of Indonesia (UU PDP) and internationally recognized data privacy standards.

By registering an account with hoki11 or otherwise using our services, you consent to the data practices described in this Policy. If you do not agree with any provision of this Policy, you should discontinue use of the Platform immediately. We encourage you to read this Policy carefully and in full before using hoki11.

2. Personal Data We Collect

We collect personal data through several channels: information you provide directly, information generated automatically through your use of our Platform, and, in limited circumstances, information from trusted third-party sources. The categories of data we collect are described below.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, Indonesian province and city (e.g., Jakarta, Surabaya, Bandung, Medan), email address, and mobile phone number.
• Identity verification (KYC) documents: Indonesian National Identity Card (KTP), passport or driver's license, proof of address documents, and selfie photographs submitted during the KYC process.
• Financial information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used to process deposits and withdrawals. We do not store full payment card numbers.
• Communications: Correspondence with customer support, including live chat transcripts, email exchanges, and feedback submissions.
• Responsible gaming submissions: Self-exclusion requests, limit-setting preferences, and self-assessment quiz responses.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and gameplay data: Pages visited, features used, games played (including slots, live casino, sports betting, and togel lottery markets), bet amounts, session duration, win/loss history, and wagering patterns.
• Transaction records: Complete history of deposits, withdrawals, bonus activations, and game results associated with your Account.
• Location data: General geographic location derived from IP address (country and city level). We do not collect precise GPS coordinates.
• Cookie and tracking data: Information collected through cookies, web beacons, and similar technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity verification services: Confirmation of document authenticity from third-party KYC and fraud detection providers.
• Payment processors: Transaction status and fraud screening results from our payment gateway partners.
• Problem gambling registries: In certain circumstances, we may check self-exclusion registries to enforce gaming restrictions you or a third party has requested on your behalf.

3. How We Use Your Personal Data

hoki11 uses personal data collected from you for the following specific and lawful purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent or as required by applicable law.

• Account management: Creating, maintaining, and securing your player account; processing login credentials; enabling account access across devices.
• Identity verification and KYC compliance: Verifying your age (21+ requirement), identity, and residential status as required by our licensing obligations and anti-money laundering regulations.
• Transaction processing: Processing deposits, withdrawals, and bonus credits through your chosen Indonesian bank or e-wallet providers.
• Service delivery: Enabling gameplay across all product categories (casino, live dealer, sports betting, togel lottery, crash games); maintaining game history and balance records.
• Customer support: Responding to inquiries, resolving disputes, and providing technical assistance through live chat, email, and WhatsApp.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, account abuse, money laundering, and unauthorized access using automated monitoring and human review.
• Responsible gaming compliance: Enforcing deposit limits, self-exclusion requests, session time controls, and other player protection measures you have activated or that we are required to apply.
• Legal and regulatory compliance: Meeting our obligations under Indonesian law, our international gaming license, and reporting requirements to financial regulators and authorities as required.
• Platform improvement: Analyzing aggregated usage patterns to improve game selection, platform performance, feature development, and user experience.
• Marketing communications: Sending promotional offers, bonus announcements, and platform updates to users who have opted in to receive such communications. You may withdraw marketing consent at any time.

4. Legal Basis for Processing

hoki11 processes your personal data on the following legal bases, consistent with applicable data protection law:

• Contractual necessity: Processing required to fulfill our agreement with you — including account registration, identity verification, transaction processing, and service delivery — is carried out on the basis that it is necessary to perform the contract between us.
• Legal obligation: Certain processing activities are required by law, including KYC verification, anti-money laundering checks, age verification, and reporting obligations to regulatory and law enforcement authorities.
• Legitimate interests: We process certain data on the basis of our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — primarily for direct marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

5. Sharing Your Personal Data

hoki11 does not sell or rent your personal data to third parties. We share your information only in the circumstances described below, and only to the minimum extent necessary for each purpose.

5.1 Service Providers and Processors

We engage trusted third-party companies to perform specific functions on our behalf, including identity verification and KYC processing, payment gateway and transaction processing (connecting your payments to BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja), fraud detection and cybersecurity services, game content delivery from studios such as Pragmatic Play, Evolution Gaming, Microgaming, and Pocket Games Soft, and customer support technology platforms. All service providers are contractually required to process your data only for the purposes we specify and to apply security standards equivalent to our own.

5.2 Legal and Regulatory Authorities

We may disclose your personal data to Indonesian government authorities, law enforcement agencies, financial intelligence units, or our international licensing regulators where we are legally required to do so, where disclosure is necessary to prevent or detect serious crime, or where required to protect the rights, property, or safety of hoki11, our members, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of hoki11's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms via email or prominent Platform notice prior to the transfer taking effect.

6. Cookies and Tracking Technologies

hoki11 uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate and improve our Platform. A cookie is a small text file placed on your device when you visit our site. Cookies enable us to recognize your browser, remember your preferences, keep you logged in, and analyze how our Platform is used.

6.1 Types of Cookies We Use

You can control cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is stored. Disabling essential cookies will impair Platform functionality and may prevent login. Disabling non-essential cookies will not affect your ability to use core Platform features.

7. Data Retention

hoki11 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and operate our licensed gaming business.

• Active account data: Retained for the full duration of your account and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable to Indonesian financial and gaming operations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in accordance with regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless required longer for dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with applicable data protection law.
• Cookie and analytics data: Retained for the periods stated in Section 6, after which it is automatically deleted or anonymized.

Upon expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymized. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and business analysis purposes.

8. Data Security Measures

hoki11 employs a comprehensive, multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS), the same technology used by major international banks.
• Encrypted data storage: Sensitive personal and financial data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is strictly limited to authorized hoki11 personnel who require it to perform their job functions. All staff with data access undergo background screening and mandatory data protection training.
• Two-factor authentication (2FA): Available to members for enhanced account security and mandatory for all internal staff system access.
• Intrusion detection and monitoring: Our systems are monitored 24/7 by automated threat detection tools and our security operations team to identify and respond to suspicious activity in real time.
• Regular security audits: We commission independent penetration testing and security audits at least annually to identify and remediate potential vulnerabilities.
• Data breach response: We maintain a documented incident response plan. In the event of a data breach affecting your rights, we will notify you and relevant regulatory authorities within the timeframes required by applicable law.

9. Your Data Privacy Rights

As a user of hoki11's Platform, you hold meaningful rights over your personal data under applicable Indonesian data protection law and internationally recognized privacy principles. hoki11 is committed to honoring these rights promptly and without undue obstacle.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold. For basic profile information, you can update your details directly in your Account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations (for example, we may be required to retain KYC and transaction records for regulatory compliance even after account closure).
• Right to restrict processing: You may request that we limit our use of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us, where processing is based on consent or contract.
• Right to object: You may object to processing of your personal data based on our legitimate interests, including profiling for marketing or responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by contacting customer support or using the unsubscribe function in marketing communications.

To exercise any of the above rights, contact our Data Protection Officer at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 days of receiving a valid, verifiable request. Identity verification may be required before we process your request to protect against unauthorized access.

10. Protection of Minors

We implement age verification controls at registration and during the KYC process to prevent underage individuals from accessing our Platform. If we discover or have reason to believe that a user is under 21 years of age, we will immediately suspend their account, void any gameplay activity, and securely delete their personal data except where retention is required by law.

If you are a parent or guardian and believe your child has created an account with hoki11, please contact our support team immediately at [email protected]. We will investigate promptly and take appropriate action, including closure of the account and deletion of all associated personal data. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

11. International Data Transfers

hoki11 is operated by an internationally licensed gaming company. In connection with our operations, your personal data may be processed in countries other than Indonesia, including countries where our technology infrastructure, game content providers, or KYC partners are based. These countries may not have data protection laws equivalent to those of Indonesia.

Where we transfer your personal data outside Indonesia, we ensure appropriate safeguards are in place to protect your information, including contractual data protection clauses with receiving parties, data processing agreements that impose obligations equivalent to those in this Policy, and technical security measures applied consistently regardless of the country of processing.

By using hoki11, you acknowledge and consent to the international transfer of your data under the safeguards described above. If you have concerns about specific transfers, you may contact our Data Protection Officer for further information.

12. Changes to This Privacy Policy

hoki11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

For material changes that significantly affect how we handle your personal data, we will notify you via email to your registered address and/or by a prominent notice on the Platform at least 14 days before the changes take effect. For minor or non-material changes, the updated Policy will be published on this page without prior notice.

Continued use of hoki11 following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise any of your data rights, please contact our designated Data Protection Officer (DPO):

• Email: [email protected] (display only — please use live chat for fastest response)
• Live Chat: Available 24/7 directly on the Platform
• Response time: We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 30 calendar days

Our Indonesian-speaking support and compliance teams are available around the clock to assist with any privacy-related matters. We take every inquiry seriously and will treat your request with the confidentiality and urgency it deserves.